Privacy & Data Protection Compliance (GDPR/CCPA) – Healthcare Technology Provider
The Challenge:
An IT services firm processing customer health data across US and EU markets had decentralized privacy compliance with no systematic data mapping, incomplete vendor assessments, and manual breach response procedures. GDPR/CCPA subject access requests required 40+ hours per request with 30-day response times (legal requirement: 30 days, best practice: 15 days). Data Processing Agreements with vendors were missing or outdated (35% non-compliant), and privacy impact assessments were inconsistent.
The Solution:
Deployed Power Apps privacy management platform with data inventory tracking personal data locations, processing purposes, retention periods, and legal bases stored in Fabric. Power Automate managed subject access request (SAR) workflows with automated data retrieval from systems where possible and vendor coordination. Azure AI classified data sensitivity and identified privacy risks. Copilot provided employees with privacy guidance for common scenarios. DPA tracking with vendor management integration via Dynamics 365. Power BI dashboards tracked SAR volume/timing, vendor compliance, data inventory completeness, and privacy risk metrics.
Result:
SAR response time reduced from 28 days to 9 days improving customer experience and regulatory compliance, response effort decreased from 40 hours to 12 hours through automation, and vendor DPA compliance improved from 65% to 98% reducing third-party risk. Data inventory visibility enabled informed retention decisions archiving 2.4TB of unnecessary personal data reducing storage costs and breach exposure. Privacy impact assessments systematized with 100% completion for high-risk processing.